Global mission-critical support for Palo Alto Networks
We are seasoned Palo Alto experts and provide comprehensive support services. Our team is made up of support engineers from all regions of the world. We operate a Follow the Sun support model and ensure technical expertise on hand during daylight hours across the world. We consistently score above 80% in customer satisfaction across the globe, due to the high touch support model, and wealth of experience in the support team.
Our support engineers are responsible for the following core key deliverables that our customers expect from us.
- World-class SLAs for coverage hours, response and restoration times
- Access to patch and maintenance releases of the software
- 24x7 Hotline support, with direct access to a support resource
- Access to configuration management, capacity management, monitoring and reporting tools
- Access to the 24x7 Support Portal includes a wealth of documentation and knowledge articles
Our support services
Palo Alto Networks bring your own license for AWS, Azure or Google Cloud.
Lab licences, proof of concept and virtual test labs.
License and support renewal
Support, maintenance contract or license renewals.
End of life services
Lifecycle management for your Palo Alto Networks products.
Value added services
The team provides customisable value-added services. These services can be tailored to each customer’s individual situation and include the following options.
- On-site or near-site support engineer
- Local language support
- Designated liaison
- Multi-vendor stack support
- Operational and performance health checks
- Operational training class
- Service Level Agreement (SLA)
Cyber readiness & XDR: Progress, challenges & opportunities
Trellix pays particularly close attention to how EDR and XDR are being implemented across the public and private sectors.
WAF F5 Networks
WAF technology needs to adapt now that apps are increasingly distributed
As workload deployments expand across diverse environments and app architectures, organisations want to be able to enforce consistent security controls across all applications, anywhere.
Frank Kyei-Manu from F5
ZTNA 1.0 vs ZTNA 2.0
ZTNA 2.0 provides a new era of secure access. It solves trust problems by removing implicit trust to help ensure organisations are properly secured.