New support request
Support requests need to be raised through the support portal. They can't be raised by phone. Follow-up and updates can be done by phone or email. This way we are able to help you the fastest.
Access to support portal
When you don't have access yet to our support portal, please reach out to our support desk and they will setup an account for you. Please send an email to [email protected].
Urgent cases - P1 and P2
All new support requests should raised through the support portal. When immediate support is needed, classified as 'Priority 1' or 'Priority 2', customers are asked to call the support desk after logging their case in the portal.
Incident priority index
Define the priority of your incident with the Customer Bussiness Impact (CBI) matrix below. Choose the level of criticality and service restriction to define the impact on your organisation.
Latest news and blog posts
McAfee Enterprise and FireEye are now Trellix
Symphony Technology Group (STG) acquired McAfee and FireEye in 2021 and today they announced the launch of Trellix. A new business delivering extended detection and response (XDR) to organisations.
Top cybersecurity companies to watch in 2022
We selected 8 top cybersecurity companies to watch in 2022, who have successfully differentiated themselves from other players in the market.
Mohamed Al Ayachi
Cybersecurity trends for 2022 and looking back to 2021
2021 was yet again a turbulent and interesting year in the world of cybersecurity. Read all about what happened in 2021 and the expected cybersecurity trends for 2022.