The fast-paced and ever-changing challenges of supporting multi-vendor networks and environments get exponentially more difficult as an organisation adds new technology to their IT infrastructure, new support agreements, updates levels of service, or updates warranties – with each vendor.
Our multi-vendor support services can help you not only cut costs and increase productivity across your IT organisation, but also lessen the burden on resources already managing too many day-to-day administrative tasks.
Consolidating multiple support contracts into a single agreement can save customers 10% - 15% of maintenance budget. - Gartner research, 24 July 2009, ID# G00169678
Simplified support can save you money, effort and time
The idea of simplified network support doesn’t stop at the appliances or even services. As an IT manager, you also want that ease of management when it comes to your maintenance. With our multi-vendor support we can consolidate your support services contracts, simplifying support for your mixed environment, ultimately saving you money, effort, and time.
- Improve services. You can take advantage of the award-winning support level of service on all assets in your multivendor environment, including Juniper Networks, F5 Networks, Palo Alto Networks, Cisco, Fortinet and many more.
- Simplify IT. Consolidate your hardware support under one service contract, knowing who to reach out to every time - one less thing to worry about.
- Improve efficiency. Streamline processes for managing warranty renewals across multiple hardware vendors.
- Cost savings. Avoid unnecessary operating costs by efficiently managing expiring warranties and supporting hardware beyond three years.
Optimise IT maintenance and support for your hybrid environment
24x7x365 technical support
4 hour, next business day, or other SLAs for both parts and labour
Collaborative hardware and software support
Case and escalation management