New support request

Support requests must be submitted through the support portal.

Requests cannot be submitted by email or phone, except for high-impact incidents. In such cases, you may contact us by phone to ensure the fastest possible response. Please call +49 (0)231 8868347. Scroll down for all available phone numbers.

Access to the support portal

If you do not yet have access to our support portal, please contact your account manager. They can set up an account for you. If you are unable to reach your account manager, please contact us through our contact form.

Urgent cases (P1 and P2)

All new support requests must be submitted through the support portal. If immediate assistance is required for a Priority 1 (P1) or Priority 2 (P2) incident, customers should call the support desk after logging their case in the portal.